Privacy Policy

Effective Date: April 18^th, 2025

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This page explains our privacy policy, which explains how Dialectic Labs Pte. Ltd. doing business as Dialectic Labs ("Company", "we", "us", or "our"), collects, uses, discloses, and protects personal data in connection with its websites, software products, platforms, and client services (collectively, the "Services"). By using the Services, you consent to the data practices described in this Policy. If you do not agree with the terms herein, please refrain from using our Services.

We may update this Policy from time to time. If we make material changes, we will let you know by posting the updated terms on this page.

1. Scope and Application

This Policy applies to all users of our Services, including website visitors, customers, software users, and individuals or entities engaging with us under contract.

This Policy does not apply to third-party websites, services, or applications, even if they are accessible through our Services.

2. Personal Data Collected

We may collect the following categories of personal data, either directly or indirectly:

2.1. Data Provided by You

Full name, company name
Email address, phone number
Billing and payment information
Login credentials (if applicable)
Project specifications or communications

2.2. Data Collected Automatically

IP address and browser information
Device identifiers
Log files and usage data
Cookies and tracking technologies (see Section 7)

2.3. Data from Third Parties

Public business directories
Integrated third-party services (e.g., Google Analytics, payment processors)

3. Purpose of Data Processing

We process your personal data for the following purposes:

3.1. Providing and Improving Our Services

To enable you to access and use our Services
To provide, maintain, and improve our Services
To communicate with you about our Services, including responding to your inquiries, requests, or feedback

3.2. Business Transactions

To fulfill and manage your orders, transactions, and projects
To process payments and collect billing information
To send you important updates, notifications, or promotional materials

3.3. Legal Compliance

To comply with applicable laws, regulations, legal processes, or enforceable governmental requests
To protect our rights, property, or safety, including detecting, preventing, or responding to any illegal, fraudulent, or unauthorized activities

3.4. Analytics and Research

To analyze and improve our Services, including understanding user behavior, preferences, and trends
To conduct research and development

4. Legal Basis for Processing

Where required by applicable law, we rely on one or more of the following legal bases:

Your consent
The performance of a contract
Compliance with a legal obligation
Our legitimate interests, such as security, customer support, and business development

5. Data Sharing and Disclosure

We do not sell or rent personal data. However, we may share it under the following circumstances:

Service Providers: With contractors and vendors who process data on our behalf under binding agreements.
Legal Requirements: When required by law, subpoena, or governmental request.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
With Consent: To third parties only with your explicit permission.

6. Data Retention

We retain personal data only as long as necessary for the purposes set forth in this Policy or as required by applicable law, after which it will be securely deleted or anonymized.

7. Cookies and Tracking Technologies

Our Services may use cookies, pixels, and other tracking technologies to enhance user experience, perform analytics, and improve our services.

You may control cookie settings through your browser. However, disabling cookies may affect the functionality of our Services.

For more detailed information, please read our Cookie Policy.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

Nevertheless, no method of transmission over the Internet or method of electronic storage is 100% secure.

9. Your Rights

Depending on your jurisdiction (e.g., under the GDPR or other local laws), you may have the following rights:

Right to access your personal data.
Right to rectification of inaccurate data.
Right to erasure ("right ot be forgotten").
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent at any time.
Right to lodge a complaint to with a data protection authority.

10. International Data Transfers

If you are located outside of the jurisdiction in which we operate, your information may be transferred to, stored, or processed in a country that does not have equivalent data protection laws. In such cases, we will ensure appropriate safeguards, such as Standard Contractual Clauses, are in place.

11. Children' Privacy

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If we learn we have collected personal data from a children without appropriate consent, we will delete such data promptly.

12. Changes to this Privacy Policy

We reserve the right to update or modify this Policy at any time. When we do, we will revise the "Effective Date" at the top of this page. Material changes will be communicated using this page. Continued use of our Services after such updates constitutes acceptance of the revised Policy.

13. Contact

For inquiries regarding this Privacy Policy or to exercise your data rights, please contact:

Dialectic Labs

Operated by: Dialectic Labs Pte. Ltd.

📧 Email: legal@dialectic.id

📍 Address: Treasury Tower, 5^th Floor, Unit J, District 8 SCBD, South Jakarta, 12190

Privacy Policy

Effective Date: April 18th, 2025

Effective Date: April 18^th, 2025